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商业与人力关系(3学分)

探讨了人们在工作场所互动的理论和实践。考察个体感知和不同个体之间的有效沟通，以创建协作的工作环境，建立有效的团队，并实现组织目标。

BA 285:商业人力关系

https://catalog.cocc.edu/course-outlines/ba-285/

成绩单标题商务人际关系学分3年级模式标准信件等级联系学时总计30课学时30描述探索工作场所人与人之间互动的理论和实践。考察个体感知和不同个体之间的有效沟通，以创建协作的工作环境，建立有效的团队，并实现组织目标。学习成果1。描述个人同一性的要素，如自我概念、价值观和态度。2.认识到个人观念及其对人际关系的影响。3.将沟通过程和必要的沟通技巧(包括倾听、反馈和解决冲突)应用到工作场景中。4.描述不同的同事和客户给组织带来的好处。 5. Demonstrate techniques to create a respectful and inclusive organizational environment. 6. Evaluate effective team leadership and team participation skills. 7. Analyze common workplace issues, such as resistance to change and reactions to stress, and the impact of such issues on the people in an organization. Content outline • Introduction/Background • Self-Concept and Self-Esteem • Self-Awareness and Self-Disclosure • Attitudes and Values • Communication Process • Human Relations in a World of Diversity • Interactions in Groups and Teams • Individual and Organizational Change • Conflict Management • Stress Management • Internal and External Customers • Business Ethics and Social Responsibility Required materials Required textbook. General education/Related instruction lists Human Relations